The people behind GoldWatches.com have been in the fine watch and jewelry business for over 30 years. Our long and successful history has earned us a proven reputation for personalized service, quality merchandise and customer satisfaction.

Additionally, we have a courteous, professional, friendly, and knowledgeable staff and we offer outstanding customer service.

Furthermore, we purchase our fine watches and jewelry directly from manufacturers and highly respected distributors in large volume, receiving the best available pricing, and pass these savings onto you the consumer.

For domestic orders, we accept:

• Visa/Mastercard, American Express, Discover
• Google Checkout
• Bank Wire transfer
• Certified Check/Money Order
• Checkout by Amazon (which accepts Visa/Mastercard, American Express, Discover and Diners Club)

For international orders, You may use:

• Checkout by Amazon (which accepts Visa/Mastercard, American Express, Discover and Diners Club)
• Bank Wire transfer

For your safety, all our packages are shipped signature required. You will need to be home to sign for the package. If you do not want to have to stay home for the package, you may choose to upgrade to overnight delivery, which is guaranteed by 10:30 AM. Otherwise, if you are shipping it 2nd day air or ground, it can be delivered anytime throughout the day. If you are not home, the package will not be left at your door. A note will be left to inform you when they will come again to deliver your package. Alternatively, you can call the company (UPS or FedEx) to arrange a drop-off time or pick-up with valid ID at their location.

We have recently started to accept credit card orders where the billing and shipping addresses are not the same. In order to prevent fraud, every credit card order that is being shipped to an alternate shipping address goes through a third party verification system. We can only process and ship your order once we have received confirmation from the verification company that your order verifies. Our verifiers may attempt to contact you via email. At times this email may end up in your spam folder. Please make sure to check your SPAM, JUNK or BULK email folders for an email from "Identity Verification System". Please make every effort to reply to any emails or phone calls you might receive from them, to expedite the handling of your order.

Deliveries to P.O. boxes, APOs and FPOs are shipped using the US Postal Service. Since we do not routinely use the postal service to ship our orders, deliveries using the US Postal Service may be delayed.

Yes.

We ship to most international destinations via insured international express delivery (FedEx, UPS, DHL, USPS), which (depending on your destination) takes approximately 2-5 business days. However sometimes these shipments may be delayed by receivers custom agencies. These delays are beyond our control.

Yes. We are not responsible for customs, duties, VAT or any other taxes your shipment is subject to. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering.

Yes.

Upon checkout, international customers (outside the US) should use the Checkout with Amazon payment option once you add your selection(s) to your Shopping Cart. This option accepts Visa, Mastercard, American Express, Discover cards from most international customers.

Yes. Our inventory is replenished often and sometimes some watch pictures may not have made it onto the website with the latest shipment. Your best bet is to call us at: 323-934-0500 with your watch. Watches that are not on our site may be considered a custom order and a final sale.

We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we are HackerSafe Certified. This means, our site is tested and certified hourly to pass the rigorous HACKER SAFE Security Scan. We offer secure transactions with superior fraud protection. We are also members of the Better Business Bureau and participate in the BBBOnline reliability program, as well as BuySafe Bond certified and proud members of the Jewelers Vigilance Committee.

In order to give you the best possible prices, we try to keep our overhead costs to a minimum. Therefore, we do not run a retail store or showroom. All our watches are stored in our Los Angeles, CA secured warehouse, where we are not insured to allow customers inside. However, many of the watches we carry can be found at a local retailer, where you can go to see the watch in person. Additionally we have a 14-day return policy.

Since we only sell 100% brand new watches, we do not buy any pre-owned watches. If you are trying to sell a pre-owned watch, we recommend selling it on eBay.

We do not appraise or value watches that are not purchased on our site.

We will gladly refund or exchange any unworn unaltered and undamaged item(s), no questions asked (certain restrictions apply). All returned item(s) must contain original packaging materials, gift boxes, warranty cards and documentation. All returns need a Return Merchandise Inspection (RMI) number from GoldWatches.com. Once an RMI is issued the return instructions will be given. All watches and jewelry (14k or 18k) must be returned to us and received within 14 days of original shipment date to customer. The RMI numbers must be clearly written on the outside of the package. All merchandise must be free from damage, alterations and wear.

Items custom designed, custom sized (either by us at the request of the customer, or by outside location) Special Order items, cannot be returned or exchanged.

Orders and shipments to addresses outside the U.S. are not covered under this return policy.

Please call 323-934-0500 to arrange for exchanges and returns.

In case of a return, a refund will be issued to the customer for the full amount of the returned item excluding original shipping and insurance expenses. The same also applies for an exchange with a balance due to the customer. For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for full cost. This will protect you in case your jewelry or watch is lost in transit. For purchases paid by a credit card the customer’s account will be credited within 7 business days of return receipt and verification of merchandise. For all other forms of payment a refund by corporate check will be issued within 7 business days.

All items shipped to addresses within the State of California ONLY will incur the 8.25% sales tax. Items shipped outside the State of California will not incur sales tax.

All of our watches come with manufacturer's warranty paperwork and documentation, and most of the watches we sell should be sent directly to the manufacturers service departments should there be a warranty covered issue. For warranties that are not serviced by the manufacturer, we provide a 2 year ltd. warranty similar to the one offered by manufacturers. Our team of skilled watch-makers and watch repairmen are certificated to work with watches worth well over $100,000.00. Please note, depending what's wrong with the watch, most repairs will take approximately 2 weeks. However sometimes (rarely) a part may be back-ordered and may take longer. If this is the case we will notify you by e-mail of this. You can always contact us to check the status of your watch repair. Some of our watches come with a manufacturers international warranty. If this is the case the watch description will state "international warranty". Otherwise, all warranty work, manufacturer’s or our own, are done domestically.

Yes we do. We downsize FREE of charge (there will be a nominal charge for upsizing depending on the size of the bracelet of the watch needed) For sizing, if you do not know your wrist-size, simply take a tape measure and wrap it around your wrist, not too tight, not too loose, and give us the measurement within an 1/8’’ of an inch up. We will advise you on how to ship it to us. You have 30-days from original purchase for FREE downsizing – after which there may be a nominal charge to do so. We strongly suggest that you do not attempt to size the watch on your own. Once a watch is sized it may not be returned.

The main difference between a quartz watch and a mechanical watch is that a quartz watch runs on a battery and a mechanical watch has an intricate movement that is relied on to keep time. There are two types of mechanical watches: manual and self-winding automatic. Here is a detailed explanation of each type.

If you are looking for a watch you can rely on for accuracy, we would recommend a quartz watch. You never have to worry about winding it or wearing it in order for it to work. In Quartz watches, a specially designed battery activates a Quartz crystal inside the movement that vibrates approximately 33 times per second. These vibrations translate into impulses by a computer chip that drives an electronic motor, which moves the watch's hands.

If you are the type of person who appreciates mechanical things, or the beauty of the complications found in a mechanical movement, a mechanical watch is right for you. Mechanical watches typically run forabout 40 hours on one full winding of the mainspring. The power reserve on a watch indicates how much time a watch will function when not worn, or until it is wound up again. Few watches on the market today can run up to 8-10 days without being wound. Some prefer to use a watch winder so that their automatic watch can run continuously without being worn.

In a manual watch, the wearer must turn the crown (button on the outside of the watch's case) to wind the mechanism.

In a self-winding or automatic watch, you do not need to wind the mechanism, you just need to wear the watch. The movement in an automatic watch is activated by a rotor, which turns by the force of gravity with the regular movements of the wearer's wrist. Automatic watches are more or less reliable, although at their worst, they can gain or lose about 10 seconds per day. An automatic timepiece needs to be worn for about 10-15 hours until it is fully wound. COSC certified automatic movements (called chronometers) are tested by the Swiss Official Chronometer Testing Institute ("Contrôle Officiel Suisse des Chronomètres") and can gain 6 or lose 4 seconds per day (-5/+8 for watches with a diameter greater than 20mm).

From our experience, we would not recommend to swim with a watch that has a water resistance of less than 100 meters or 10 bars/atm’s. Watches used to be deemed "waterproof," however, the International Organization for Standardization prohibited the use of the term waterproof. They also issued a standard for water resistant watches. Water resistant watches are made up of special gaskets which form a watertight seal. A sealant is applied as well, to help keep the water out. The material of the case is also tested to pass as water resistant. Watches are tested for water resistance in still water. It must be noted that a watch with a certain meter rating is tested for water resistance under still water, with the watch being stationary. It does not take into account if the watch can withstand the pressure that is generated by motion at that depth of water. It is important to keep this in mind when you are purchasing a water resistant watch. If your watches water resistance is not measured in meters, you can approximate it's resistance by multiplying BARS or ATM's (atmospheres) by 10. General Guidelines are as follows, but keep in mind that it depends on a specific watches recommendations. Check your watch manual before using near water. Always remember to make sure your crown is pushed/screwed down before immersing in water!

Will tolerate splashes of water or rain (usually resistant to 24-30 meters/100 feet).

Usable while showering, bathing, dishwashing, and swimming in shallow water (immersion without pressure).

Usable while swimming, general water sports and snorkeling (surface swimming).

Usable during swimming, general water sports and snorkeling.

Usable during general water sports, including free diving (skin diving without scuba gear).

Usable during general water sports, swimming, and scuba diving (to depths which do not require helium gas).

Usable during scuba diving to depths greater than 500 Meters - the limit of human endurance.

Meets ISO standards and is suitable for scuba diving.

DIVERS 200 meters/660 feet - Suitable for scuba diving but not professional deepwater diving.

Our men's and women's fine gold and diamond jewelry is backed by a one year warranty. This means, during normal wear, should there be a malfunction in your jewelry item we will repair or replace (at our discretion) the jewelry item. Items subjected to neglect, abuse and/or acts of God are not covered by this warranty.

Due to the custom nature of the Herzog 18k Gold Designer Men’s Jewelry Collection, there will be a 20% restocking fee for the return of all Herzog 18k gold men’s accessories. Some Herzog 18k men’s accessories may be considered special order and hence non-returnable. If this is the case, the description of the item will state that it is a Special Order.

For a self-winding watch to work correctly, the mainspring must build up a sufficient power reserve. Many people do not know that a self-winding watch needs to be wound manually before it will run automatically. This is called the initiation process. Without the initiation process, the timepiece will not operate correctly or on a constant basis.

In order to initiate the power reserve, the watch has to be wound manually. Turn the winding crown, in a clockwise direction for abut 30 to 40 revolutions. This start up wind is usually enough for most automatic watches.

After the initiation process has been completed, the watch will automatically wind itself by means of an oscillating weight (rotor) that shifts when the watch is moved from being worn.

A self-winding watch needs to be worn for a minimum of eight (8) hours a day to maximize the power reserve. If this can not be done, or if the timepiece has not been worn or moved for more than 15 – 20 hours, the initiation process needs to be repeated.